> For the complete documentation index, see [llms.txt](https://dexx.gitbook.io/dexx-zhong-wen-jiao-cheng/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dexx.gitbook.io/dexx-zhong-wen-jiao-cheng/an-quan-an-li/jia-ke-fu-zha-pian.md).

# 假客服诈骗

用户小D在TG群里发言反映交易中遇到的问题，稍后在TG中接到“假客服”的私聊。\
\
对方自称是DEXX的员工，要求其下载"安全验证工具"（实为远程控制软件AnyDesk）。小D运行软件后，黑客实时监控屏幕，在其登录DEXX后窃取账号密码及短信验证码，3分钟内转走账户内全部SOL与ETH，损失达9.5万美元。事后发现聊天记录全部被“假客服”删除。\
\
\
或者自称是DEXX的客服，向用户索要密码以及验证码。<br>

DEXX提醒您，防范假客服需建立主动防御机制：牢记DEXX绝不会主动向您索要任何敏感信息，任何时候都要记得二次检查客服身份。日常沟通仅使用官网认证的客服通道。


---

# Agent Instructions
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